BOOKING TERMS & CONDITIONS
Travel With A Paddle acts as an agent only. We sell various travel related products and issue confirmations, tickets and documents on behalf of numerous transport, accommodation and other service providers, such as boat charter operators. Travel With A Paddle’s obligation is to make travel bookings on your behalf. Travel With A Paddle engages in contracts with the suppliers and has no responsibility for these services nor do we make or give any warranty or representation regarding the suppliers standards. Also, Travel With A Paddle is no way responsible for the accuracy of information provided by these suppliers. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider or supplier and not Travel With A Paddle. If for any reason, any travel service provider that you have chosen is unable to provide the services for which you have contracted, your remedy lies against the provider and not with Travel With A Paddle.
Bespoke Trip Planning: A fee of US$100/day (up to US$1,000 maximum) is required to initiate the process of tailoring and planning your SUP Holiday. Bookings made with Travel With A Paddle after January 2022 are confirmed on the conditions provided by the Supplier. You will be issued with the booking conditions, deposits and payments terms of each supplier once your tailored itinerary has been completed.
Boat Charter & Land Accommodation: To confirm your reservation, a non- refundable deposit of 30% of the total price is required within 14 days of booking agreement. The total amount is due 60 days prior to departure (some suppliers require total payment 90 days before departure and this will be communicated to you at the time of booking). If you are booking within 60 days (or 90 days for some suppliers), the full amount is required.
The total invoiced amount can be paid via Direct Deposit into Travel With A Paddle’s bank account or by credit/debit card. Travel With A Paddle accepts payments in the following currencies; United States Dollar (USD), Australian Dollar (AUD), Euro (EUR) and Great British Pounds (GBP). The payment currency will be set by Travel With A Paddle according to the supplier’s needs as foreign currencies fluctuate.
All clients are required to take out adequate comprehensive travel insurance coverage before submitting their final payment which includes insurance that covers for COVID-19 related travel disruptions (if you contract COVID-19 before departure or during your holiday, government imposed lockdowns, flight schedule changes, travel restrictions, etc).
Travel With A Paddle is not responsible or liable if a client fails to take out adequate comprehensive travel insurance coverage. Remember, surfing, paddling and all other water and land activities are dangerous so check your coverage when applying for a comprehensive travel insurance.
Except where otherwise stated, Travel With A Paddle cannot accept liability, pay compensation or is responsible for unforeseeable circumstances. ‘Force Majeure’ means any event which Travel With A Paddle or their operators in question, could not, even with due care, force or avoid. Such events include, but are not limited to, war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, plague, epidemic, pandemic, infectious disease outbreak or any other public health crisis (including quarantine or other employee restrictions), natural or other disaster (such as volcanic ash or hurricanes or similar events), nuclear incident, fire or bushfires, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports or other modes of transport, unavoidable technical problems with transport, unforeseen alterations to transport schedules, transportation disruptions or cancellations, domestic and/or international travel restrictions, changes to travel advisories and restrictions, changes to health advisories and quarantines, changes to immigration, laws resulting from BREXIT, rescheduling of aircraft or boats or other modes of transport, changes to applicable laws and/or other government mandates (including evacuation orders and border closures), and similar events).
The same applies to surfing and paddling conditions including; onshore winds, strong winds, small or large swells, flat spells, currents, crowds, rain, sun, snow, hail, lightning or any other inclement weather or marine animals. Events outside our control are deemed ‘Force Majeure’ and Travel With A Paddle with not be liable for compensation/reimbursement.
If you wish to cancel your booking, please notify Travel With A Paddle immediately. Our Suppliers will have outlined their cancellation policies within the information we provide you in your tailored travel itinerary.
Your deposit is non-refundable at the time of booking. As a guide, the cancellation charge outside 60 days of your pre-booked trip will be your deposit. Cancellations within 60 days of your pre-booked trip will be charged at 100% of the total cost. We will have outlined your cancellation policy within the trip itinerary details or booking confirmation you receive.
a) No refunds, or reimbursements will be given for early departures, no show or an early check-out from your travel arrangement.
b) No compensation will be paid for reasons pertaining to inclement weather,
natural disaster, war, terrorism, global/regional political unrest or ‘Force Majeure’.
a) Special Requests: Travel With A Paddle prides ourselves on delivering the
highest personal service. If you have special request, please mention it to us at the time of booking so we can follow up with creating your perfect dream vacation. We will endeavour to satisfy all of your needs, however please understand that the acceptance of special requests will be at the discretion of the supplier or operator with which you are requesting your needs.
b) Taxes: Travel With A Paddle will advise which mandatory taxes are payable pertaining to your travel arrangements. Many countries charge incoming/departure tax and this can only be paid locally, please contact your agent or airline for details on incoming/departure tax.
c) Renovations: In the case a Hotel or Resort is undergoing renovations, we will endeavour to notify you if they fall within your travel dates so to limit your disruption. We cannot however, always know which renovations a supplier will undergo and their dates of renovation are always subject to change.
d) Additional Charges: Any charges made on your credit or debit card or with cash during your travel arrangement are your responsibility.
e) Travel Time: In the event that you have booked a vacation to escape the everyday grind and travel to a far away land, please remember that it takes a significant amount of travel time to reach remote destinations. We are not responsible for the length of time taken to reach your destination as you have been notified during the booking stages.
f) If you are travelling to a remote location, please ensure you have the necessary medication, vaccines and first aid.
g) Surfing & Paddling: Surfing and paddling are strenuous and dangerous activities and can result in fatigue, tiredness, injuries, illness and even death. Travel With A Paddle does not accept responsibility for these types, or any type of result from surfing or paddling.
h) It is requested that clients sign the Travel With A Paddle waiver if engaged with Travel With A Paddle’s coaching services and assume the risk of the activities that they are engaging in.
i) Accommodation and tour costs are based on the currency exchange at the time of booking. Travel With A Paddle reserves the right to amend
such prices and will not offer refunds for currency fluctuations after booking.
PASSPORTS, VISAS, HEALTH
All clients are responsible for their own passports, visas and health precautions (vaccinations, inoculations, etc) before travelling. Please ensure you have more than 6 months validity on your passport before travelling.
In the unlikely event where your travel arrangements are held-up or delayed caused by weather, strikes, ‘Force Majeure’, it is understood that the expenses relating to your unscheduled extensions will be for the account of the client. Travel With A Paddle accepts no liability or responsibility for these before, during or after your travel arrangements have occurred.
BOOKING ON BEHALF OF
If you are booking on behalf of someone else, he or she warrants that they have the consent of the other person(s) and he or she accepts the terms and conditions of booking.