Welcome to Travel With A Paddle Ltd. Please read these Booking Terms and Conditions carefully before booking your trip. By booking a trip with us, you agree to comply with and be bound by the following terms and conditions.

1. General Information

• Company Name: Travel With A Paddle Ltd.
• Base of Operations: United Kingdom
• Age Restrictions: There are no age restrictions for our trips.

2. Agency

Travel With A Paddle acts as an agent only for various trips. We sell various travel-related products and issue confirmations, tickets, and documents on behalf of numerous transport, accommodation, and other service providers, such as boat charter operators. Travel With A Paddle’s obligation is to make travel bookings on your behalf. Travel With A Paddle engages in contracts with the suppliers and has no responsibility for these services nor do we make or give any warranty or representation regarding the supplier’s standards. However, the suppliers we work with have passed rigorous tests to become our partners and we have personally used their services. Travel With A Paddle is not responsible for the accuracy of information provided by these suppliers. All bookings are subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider or supplier and not Travel With A Paddle. If, for any reason, any travel service provider you have chosen is unable to provide the services for which you have contracted, your remedy lies against the provider and not with Travel With A Paddle.

3. Booking and Payment

Booking Process

To book a trip with Travel With A Paddle, please complete the contact form on the trip page or contact us via WhatsApp or email. We will discuss the details with you to ensure the trip is suitable, and then send an invoice to secure your space.

Payment Methods

• We accept bank transfers in multiple currencies (USD, AUD, GBP, EUR). This helps reduce fees for both customers and our business.
• We also accept payment by credit card.

Deposit and Full Payment

• A 30% deposit is required at the time of booking. Some suppliers ask for 50% deposit and this will be communicated at the time of booking.
• Full payment is due 60 days prior to the beginning of the trip.
• Payment plans can be discussed if clients wish to pay in instalments.

Bespoke Trip Planning

A fee of US$99 per planned day is required to initiate the process of tailoring and planning your SUP Holiday. If you are unsure of how long you wish to travel for, we ask for a fee equal to 7 days. You will be issued with the booking conditions, deposits, and payment terms once your tailored itinerary has been completed.

4. Cancellations and Refunds

Cancellation by Customer

If you wish to cancel your booking, please notify Travel With A Paddle immediately. Our Suppliers will have outlined their cancellation policies within the information we provide you in your tailored travel itinerary.

• Deposit: Non-refundable at the time of booking.
• Cancellation Outside 60 Days: The cancellation charge will be your deposit.
• Cancellation Within 60 Days: 100% of the total cost will be charged.

Refund Policy

• No refunds or reimbursements will be given for early departures, no-shows, or early check-outs.
• No compensation will be paid for cancellations due to inclement weather, natural disasters, war, terrorism, political unrest, or ‘Force Majeure’.

Travel Insurance

All travelers are required to take out adequate comprehensive travel insurance coverage before submitting their final payment, which includes insurance that covers COVID-19 related travel disruptions. Travel With A Paddle is not responsible or liable if a client fails to take out adequate comprehensive travel insurance coverage. Remember, surfing, paddling, and all other water and land activities are dangerous, so check your coverage when applying for comprehensive travel insurance.

5. Trip Changes and Cancellations by Travel With A Paddle

If a trip is changed or cancelled by Travel With A Paddle Ltd, we will notify customers via email.

• Cancellations: We offer full refunds or travel credit for a future trip.
• Travel Assistance: If you decide to still travel to the destination, we can help source alternative accommodation arrangements.

6. Health and Safety

Travel Insurance

All travelers must purchase adequate travel insurance when booking a trip with us, including sufficient cancellation costs and medical repatriation of at least US$200,000.

Waiver Requirement

Participants on our group trips must sign a waiver before arriving. This waiver will ask about medical conditions, swimming ability, dietary requirements, allergies, or any other relevant information.

7. Liability

Travel With A Paddle cannot accept liability, pay compensation, or be held responsible for unforeseeable circumstances or events classified as ‘Force Majeure’. This includes but is not limited to war, terrorist activity, natural disasters, pandemics, travel restrictions, surf conditions or any other events beyond our control.

8. Code of Conduct

Our goal is to ensure a safe, enjoyable, and respectful environment for all participants. Adherence to these guidelines is mandatory for all participants, staff, and volunteers.

General Behavior

1. Treat all participants, staff, locals, and the environment with respect.
2. Embrace diversity and refrain from any form of discrimination, harassment, or bullying.
3. Arrive on time for all scheduled activities and meetings.
4. Maintain open and honest communication and report any concerns to the trip leader promptly.

Safety

1. Follow all safety guidelines and instructions provided by trip leaders and guides.
2. Use all equipment responsibly and report any damage or malfunction immediately.
3. Wear a life jacket at all times while on the water.
4. Abstain from alcohol and drug use before and during paddling activities.
5. Always paddle with a buddy and never paddle alone.

Surfing Etiquette

1. Respect the right of way of the surfer closest to the peak of the wave.
2. Avoid paddling around someone to steal their wave. Wait your turn.
3. Stay clear of the breaking waves and the path of other surfers when paddling out.
4. Use clear signals and verbal communication to indicate your intentions.
5. Be courteous to local surfers.
6. Maintain control of your board to prevent accidents.
7. Apologize if you make a mistake or accidentally drop in on someone.

Environmental Stewardship

1. Follow Leave No Trace principles and minimize your impact on the environment.
2. Respect wildlife and do not approach or feed animals.
3. Respect cultural and historical sites.

Interaction with Locals

1. Respect local customs and traditions.
2. Always ask for permission before taking photographs of people or their property.
3. Support local businesses and artisans when possible.

Conflict Resolution

1. Address conflicts respectfully and privately. Involve a trip leader or mediator if needed.
2. Any form of violence or aggression will result in immediate removal from the trip without refund.

Health and Hygiene

1. Maintain personal hygiene to ensure the comfort of all participants.
2. Inform the trip leader if you feel unwell and do not participate in activities if you are contagious.

9. Data Protection

We take your privacy seriously and are committed to protecting your personal data.

Collection of Personal Data

We collect personal data when you:

• Register for a trip or event
• Subscribe to our newsletter
• Contact us with inquiries or feedback
• Participate in surveys or promotions

Types of Personal Data Collected

• Name
• Contact information (email address, phone number, mailing address)
• Payment information (credit card details)
• Health and dietary information (for safety and meal planning)
• Emergency contact details
• Demographic information (age, gender, preferences)

Use of Personal Data

• Process registrations, payments, and bookings for trips and events.
• Send trip-related information, updates, and promotional materials.
• Ensure your safety during trips by having access to health information and emergency contacts.
• Respond to your inquiries, feedback, and support needs.
• Tailor our services and communications based on your preferences and past interactions.
• Comply with legal obligations and protect against fraud and misuse of our services.

Data Sharing

• We do not sell or share your personal data with third parties for marketing purposes.
• We may share your data with trusted third-party companies that assist us in operating our business, such as payment processors and accommodation providers.
• We may share your data with legal authorities when required by law or to protect our rights and safety.

Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction, including encryption of sensitive information, secure data storage, and regular security audits.

Your Rights

• Access the personal data we hold about you.
• Request corrections to any inaccurate information.
• Request deletion of your personal data, subject to legal obligations.
• Opt-out of certain data processing activities.

By using our services, you agree to the collection and use of your personal data as described in this policy.

10. Force Majeure

Except where otherwise stated, Travel With A Paddle cannot accept liability, pay compensation, or be held responsible for unforeseeable circumstances. ‘Force Majeure’ means any event which Travel With A Paddle or their operators in question, could not, even with due care, foresee or avoid. Such events include, but are not limited to, war, threat of war, riot, civil disturbances, industrial disputes, terrorist activity and its consequences, plague, epidemic, pandemic, infectious disease outbreak or any other public health crisis (including quarantine or other employee restrictions), natural or other disasters (such as volcanic ash or hurricanes or similar events), nuclear incidents, fire or bushfires, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports or other modes of transport, unavoidable technical problems with transport, unforeseen alterations to transport schedules, transportation disruptions or cancellations, domestic and/or international travel restrictions, changes to travel advisories and restrictions, changes to health advisories and quarantines, changes to immigration laws resulting from BREXIT, rescheduling of aircraft or boats or other modes of transport, changes to applicable laws and/or other government mandates (including evacuation orders and border closures), and similar events.


The same applies to surfing and paddling conditions including; onshore winds, strong winds, small or large swells, flat spells, currents, crowds, rain, sun, snow, hail, lightning or any other inclement weather or marine animals. Events outside our control are deemed ‘Force Majeure’ and Travel With A Paddle will not be liable for compensation or reimbursement.

11. Passports, Visas, and Health

All clients are responsible for their own passports, visas, and health precautions (vaccinations, inoculations, etc.) before travelling. Please ensure you have more than 6 months validity on your passport before travelling.

12. Unscheduled Extensions

In the unlikely event where your travel arrangements are held-up or delayed caused by weather, strikes, ‘Force Majeure’, it is understood that the expenses relating to your unscheduled extensions will be for the account of the client. Travel With A Paddle accepts no liability or responsibility for these before, during, or after your travel arrangements have occurred.

13. Booking on Behalf Of

If you are booking on behalf of someone else, he or she warrants that they have the consent of the other person(s) and he or she accepts the terms and conditions of booking.

14. General Information

a) Special Requests: Travel With A Paddle prides ourselves on delivering the highest personal service. If you have a special request, please mention it to us at the time of booking so we can follow up with creating your perfect dream vacation. We will endeavour to satisfy all of your needs, however, please understand that the acceptance of special requests will be at the discretion of the supplier or operator with which you are requesting your needs.

b) Taxes: Travel With A Paddle will advise which mandatory taxes are payable pertaining to your travel arrangements. Many countries charge incoming/departure tax and this can only be paid locally. Please contact your agent or airline for details on incoming/departure tax.

c) Renovations: In the case a Hotel or Resort is undergoing renovations, we will endeavour to notify you if they fall within your travel dates so to limit your disruption. We cannot, however, always know which renovations a supplier will undergo and their dates of renovation are always subject to change.

d) Additional Charges: Any charges made on your credit or debit card or with cash during your travel arrangement are your responsibility.

e) Travel Time: In the event that you have booked a vacation to escape the everyday grind and travel to a faraway land, please remember that it takes a significant amount of travel time to reach remote destinations. We are not responsible for the length of time taken to reach your destination as you have been notified during the booking stages.

f) Medication and Vaccines: If you are travelling to a remote location, please ensure you have the necessary medication, vaccines, and first aid.

g) Surfing & Paddling: Surfing and paddling are strenuous and dangerous activities and can result in fatigue, tiredness, injuries, illness, and even death. Travel With A Paddle does not accept responsibility for these types, or any type of result from surfing or paddling.

h) Waiver: It is requested that clients sign the Travel With A Paddle waiver if engaged with Travel With A Paddle’s coaching services and assume the risk of the activities that they are engaging in.

i) Currency Exchange: Accommodation and tour costs are based on the currency exchange at the time of booking. Travel With A Paddle reserves the right to amend such prices and will not offer refunds for currency fluctuations after booking.

15. Governing Law

These terms and conditions are governed by the laws of the United Kingdom.

For any questions or further clarifications, please contact us at:

• Email: info@travelwithapaddle.com
• Phone: +44 (0) 7751 956788

Thank you for choosing Travel With A Paddle Ltd. We look forward to providing you with an unforgettable experience.