Effective date: December 10, 2018

Welcome to Travel With A Paddle Ltd. We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us through our website, services, and communications.

1. Information We Collect

Personal Information

We may collect and process the following personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Payment Information: Credit/debit card details and billing information.
• Travel Information: Passport details, travel preferences, health information, and emergency contacts.
• Demographic Information: Age, gender, preferences, and interests.
• Communication Records: Emails, messages, and phone call records.

Non-Personal Information

We may collect non-personal information about your interactions with our website and services, such as:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on our website
• Referral source

2. How We Use Your Information

Providing Services

• Process and manage your bookings, payments, and travel arrangements.
• Communicate with you about your trip, itinerary, and any updates or changes.
• Tailor our services to your preferences and interests.

Communication

• Send newsletters, promotional materials, and updates about our services.
• Respond to your inquiries, feedback, and support requests.
• Notify you about changes to our services or policies.

Safety and Compliance

• Ensure your safety during trips by having access to health information and emergency contacts.
• Comply with legal obligations and protect against fraud and misuse of our services.

Improving Our Services

• Analyze usage patterns and preferences to enhance our website and services.
• Conduct surveys and gather feedback to improve customer satisfaction.

3. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data with trusted third-party service providers that assist us in operating our business, such as:

• Payment processors
• Accommodation providers

We may also disclose your personal information if required by law, to protect our rights and safety, or to comply with legal processes.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive information
• Secure data storage
• Regular security audits and updates

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to legal obligations.
• Objection: Object to the processing of your personal data in certain circumstances.
• Restriction: Request the restriction of processing your personal data in certain circumstances.
• Portability: Request the transfer of your personal data to another organisation.

To exercise these rights, please contact us using the details provided in Section 9.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect information about your usage patterns. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: info@travelwithapaddle.com
• Phone: +44 (0) 7751 956788

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.

Thank you for trusting Travel With A Paddle Ltd. with your personal information. We are committed to protecting your privacy and ensuring a safe and enjoyable experience.