PRIVACY POLICY
Effective Date: 10th December, 2018
Last Updated: 24th July, 2025
Welcome to Travel With A Paddle. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the UK GDPR and EU GDPR.
1. Who We Are
Data Controller:
Travel With A Paddle
Building A, Truro Business Park, Threemilestone, Truro TR4 9LF, Cornwall, UK
Email: info@travelwithapaddle.com
2. What Data We Collect
We may collect and process the following personal data:
Contact Information: Name, email, phone number, address
Booking Information: Accommodation preferences, trip selection, payment details, health details, passport information
Technical Data: IP address, browser type, device, cookies (see below)
Marketing Preferences: Subscription status, communications history
Media: Photos and videos from coaching sessions or trips (with consent)
3. How We Collect Data
When you fill out our forms online (e.g., booking, enquiries, waivers)
Through cookies and analytics tools (e.g., Google Analytics)
Via email, phone, or messaging platforms such as WhatsApp or Messenger
Through social media or digital advertising campaigns
4. Lawful Bases for Processing (GDPR Art. 6)
We process your personal data under one or more of the following lawful bases:
Consent: For newsletters, marketing communications, media usage, etc.
Contract: To provide the services you book (e.g., travel packages, coaching)
Legal Obligation: For tax, accounting, or legal compliance
Legitimate Interests: To improve our services, manage customer relationships, or perform analytics
5. How We Use Your Data
We use your data to:
Manage and confirm bookings and provide our travel and coaching services
Send booking confirmations, itineraries, and pre-trip information
Respond to inquiries and provide customer support
Improve website performance and user experience
Share relevant updates, offers, and content (if opted in)
6. Data Sharing and Third Parties
We only share your data when necessary:
With payment processors (e.g., Stripe, PayPal)
With travel and accommodation partners for trip logistics
With analytics and marketing platforms (e.g., Google Analytics, Meta Ads)
With subcontractors (e.g., surf coaches, guides, chefs) for service delivery
All third parties are required to protect your data and comply with GDPR.
7. International Data Transfers
Some of our partners or services are located outside the UK/EU (e.g., cloud services, booking platforms). Where personal data is transferred internationally, we use:
Standard Contractual Clauses approved by the EU Commission
Transfers to countries with adequate data protection laws
Other lawful safeguards to ensure your data remains protected
8. Data Retention
We retain your personal data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Booking & trip records | 6 years (for legal compliance) |
| Marketing data | Until unsubscribed or 3 years of inactivity |
| Analytics cookies | 26 months (Google default) |
After this period, your data will be securely deleted or anonymised.
9. Your Data Rights (EU/UK Residents)
Under GDPR, you have the right to:
Access the personal data we hold about you
Request correction or deletion
Object to or restrict our processing
Withdraw consent at any time
Receive your data in a portable format
Lodge a complaint with a supervisory authority
To exercise your rights, email us at: info@travelwithapaddle.com
10. Cookies & Tracking Technologies
We use cookies to improve your experience and analyze website traffic. You can:
Accept or reject cookies when you visit the site
Manage cookie preferences through your browser settings
Read our full Cookie Policy below for more details
11. Automated Decision-Making & Profiling
We do not perform automated decision-making that significantly affects you. We may use basic profiling for marketing (e.g., past trips, preferences), but you can opt out anytime.
12. Data Security
We implement appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
13. Data Breach Notification
In the event of a personal data breach, we will notify the relevant supervisory authority and affected individuals within 72 hours, when required by law.
14. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted at:
https://travelwithapaddle.com/privacy
15. Contact Us
For questions, concerns, or to exercise your rights:
Email: info@travelwithapaddle.com
Address: Building A, Truro Business Park, Threemilestone, Truro TR4 9LF, Cornwall, UK
Cookie Policy
Effective Date: 10th December, 2018
Last Updated: 24th July, 2025
This Cookie Policy explains how Travel With A Paddle (“we”, “our”, or “us”) uses cookies and similar technologies to recognise you when you visit our website at https://travelwithapaddle.com (“Site”). It explains what these technologies are, why we use them, and your rights to control their use.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember your preferences, and gather analytics about site usage.
2. Types of Cookies We Use
| Type of Cookie | Purpose |
|---|---|
| Essential Cookies | Necessary for the website to function (e.g., page navigation, security) |
| Performance Cookies | Help us understand how visitors interact with our site (e.g., Google Analytics) |
| Functionality Cookies | Enable website features like remembering your preferences |
| Marketing Cookies | Used to deliver relevant ads and track the effectiveness of campaigns |
We do not use cookies for any automated decision-making that significantly affects you.
3. Third-Party Cookies
Some cookies may be placed by third-party services we use, including:
Google Analytics – to track website usage
Meta/Facebook Pixel – for marketing campaign performance
YouTube or Vimeo – if videos are embedded on our site
These providers may collect information such as your IP address, device type, and browsing behaviour.
4. How You Can Control Cookies
You can manage your cookie preferences in the following ways:
Cookie Banner – Upon first visit, you can accept or reject non-essential cookies
Browser Settings – You can set your browser to block or delete cookies
Consent Withdrawal – You can change your consent at any time by revisiting the cookie banner or contacting us
Note: Disabling some cookies may impact the functionality of our website.
5. How Long Cookies Are Stored
Cookies are stored for varying durations:
Session cookies: Deleted when you close your browser
Persistent cookies: Remain on your device until manually deleted or they expire
For example, Google Analytics cookies may persist for up to 26 months unless removed.
6. Updates to This Cookie Policy
We may update this Cookie Policy to reflect changes in technology or law. Any updates will be posted on this page with the revised “Last Updated” date.
7. Contact Us
If you have questions about our use of cookies, contact:
Email: info@travelwithapaddle.com
Website: https://travelwithapaddle.com